For Bell Canada Customers too slow to respond?

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    I have no idea how to do that tellyworth.May be my fellows.Are you there?




    To do a traceroute if you’re on Windows (will definitely work for XP and probably Vista and 2K as well)…

    1. Open a command window (start – run – type “cmd” minus the quotes – enter)
    2. At the c prompt type “tracert > tracert.txt” minus the quotes then enter.

    You probably won’t see anything happening in the window until you get a new c prompt back because it’s redirecting the output from tracert to a file called tracert.txt. Look at the c prompt. That’ll tell you what folder to look in to find tracert.txt (or you can search using the built in Windows search utility) but it will probably be in C:\Documents and Settings\Your Account Name (for example, C:\Documents and Settings\Kathryn).

    If you’re using Vista, you may have to start the command window as an administrator, I can’t remember, and the folder where the file will get saved will be something different (I don’t feel like booting back to Vista to find out for sure).

    I can’t speak to how you’d do this on a Mac.

    In Linux open up a shell window and at the command prompt type “traceroute > traceroute.txt” and hit enter. It’ll save it in your home directory. It’ll look like this (and very similar in Windows too)

    [kathryn@Galaxy ~]$ traceroute > traceroute.txt
    [kathryn@Galaxy ~]$

    @tellyworth, I can send you the traceroute from my machine that isn’t having connection problems if it would be useful to you.

    It’s easier to copy/paste out of a text file than it will be to do it out of the command window.


    Thanks katm
    I will try to do that and will e-mail support the results.I hope it works because honestly,as a blogger, I wanna worry about the contents much more than the slowness of uploading speed and even logging out speed!



    katm: no need to send us a good traceroute, thanks. All staff members work remotely so that’s an easy thing for us to check.



    I had this problem once about 2 weeks ago
    It was soooo….. slow
    Just like a server maintaince that I had experinced before



    This is what happens to me on bongocelebrity’s site, as well as many pages on Safari status bar gets to “loading”, completed 20 of 21 items…. and never completes. Page seems intact as far as i can tell. but it is annoying. and gives me some trepidation….


    I have already done the traceroute test.I have sent the complete results to WP support.I hope someone will have a look at it or actually will get it because for the past four days I have been writing to support and no one has been getting back to me even to say “yes,we got your e-mail and we are working on it”.


    Here is my trace route:

    Tracing route to []

    over a maximum of 30 hops:

    1 1 ms 2 ms 2 ms

    2 22 ms 20 ms 27 ms []

    3 22 ms 28 ms 22 ms []

    4 22 ms 21 ms 20 ms

    5 22 ms 20 ms 20 ms []

    6 24 ms 25 ms 24 ms []

    7 36 ms 42 ms 46 ms []

    8 37 ms 48 ms 43 ms []

    9 48 ms 36 ms 62 ms []

    10 104 ms 39 ms 38 ms []

    11 51 ms 48 ms 47 ms []

    12 58 ms 62 ms 62 ms []

    13 64 ms 60 ms 60 ms []

    14 62 ms 62 ms 69 ms []

    15 61 ms 61 ms 67 ms []

    16 64 ms 62 ms 62 ms []

    17 64 ms 65 ms 64 ms []

    Trace complete.



    I experienced a similar problem….

    I have also posted my issues on a new thread because the trouble seems to be affecting speed, appearance, and functionality.

    I am wondering if it is a ‘web security’ issue of some kind….



    bongo: we haven’t replied to your help ticket because we’re replying here.

    Still looking but the 504 error message you sent to help appears to confirm that it’s a failure at your ISP’s proxy server.


    Thanks for information tellyworth.It means a lot when you at least know someone has read your support request. I am still struggling though.Does this ISP’s proxy server thing fairly happens only to WP?I do not have any problem with any other websites whatsoever.Only WP!That kinda leaves me dazed.



    bongocelebrity: I can only guess. The point of failure and the source of the error message itself is most likely a proxy server operated by your ISP. The error message mentioned a DNS failure – perhaps there’s a problem with their DNS servers which is causing issues only with certain web sites. I’d suggest sending a copy of that error message to their technical support staff.


    I submitted my traceroute as requested, although it looks messy in the message. Was it of any help in identifying why some of us are having a bad case of the slows. Thanks



    computerfella: the problem appears to be a proxy server at your ISP. A traceroute won’t show that. I don’t know what ISP it is, just that it’s an IP address supplied by Bell Canada (probably to a smaller ISP).



    Hmm… must be a Bell Sympatico problem then… as over the past week my dashboard is slow to be almost unusable. I tried switching templates and disabling various features on the blog. I was about to switch to a plain text template to see if that would solve it, but I see I’m not alone in this. If we’re all coming through Sympatico, it must be a Bell issue (ugh!). I noticed that it is not just on my own blog, but trying to hit any WordPress blog (whether hosted on WP servers or hosted elsewhere with WP software) I can literally go and pour a coffee and come back and it’s still loading. Tonight when writing a post, and adding a comment, both times I timed out waiting for the save function to work and had to go back and do it again. I asked a friend on Rogers Internet to try my blog and he reported the same issues of slow loading – he’s on Windows Vista and I’m on OS X 10.5.2. Perhaps a cross-border thing? It has only been happening since this past weekend… before that it was blazingly fast.



    Oh, and before I forget this, RSS feeds from WordPress blogs are creepingly slow to load too… on average it takes at least 2 minutes to load RSS feeds on Safari or Firefox. I disabled all the features on my own RSS feeds to see if they would speed up, but they are still slow to load.



    ajnewman, it looks like you’re coming through the same proxy server as the others. Best suggestion I have is that you report the problem to your ISP. You can tell them we’ve had 6 or 8 confirmed reports of problems from the same two IP addresses, 67.69.x.243 and 67.69.x.244. (I censored one digit there but should fill it in for you)



    tellyworth, thank you!

    I tried that site you mentioned, and my IP is 70.54.X.X, which is pretty much a standard grouping of addresses in my area of the city. But, if we’re all coming through Bell, it is likely a proxy server issue or something in the cross-border circuits. Time to do some more digging. Thanks for the help.



    it has been soooooooooooo sloooooooowa for weeks
    only when editing/creating a new post
    and when i click on code mode from image mode tab
    it takes for ever and reminds me of the old days when i was low in ram and working in my grafix program when one drops one head on the desk
    saying…….. come oooooooooooooon ….. you’re soooooo sloooowa
    and eventually a few four letter words pop out too – thats what i’ve been doing again
    i have been telling my self it’s because america has woken up slowing the whole system down! as you bloggers get a bloggin
    what about india and china when they find wordpress! aaaaaaaaaaaaaaah
    i’m in south africa



    ajnewman: that’s interesting, your IP address shows up differently here. All the original posters on this thread are using those same two IP addresses.

    heleneodette: there is no slowdown on the servers. The problem is somewhere between your computer and here.

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