For Bell Canada Customers WordPress.com too slow to respond?

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  • #193992

    I have no idea how to do that tellyworth.May be my fellows.Are you there?

    #193993

    katm
    Member

    bongo…

    To do a traceroute if you’re on Windows (will definitely work for XP and probably Vista and 2K as well)…

    1. Open a command window (start – run – type “cmd” minus the quotes – enter)
    2. At the c prompt type “tracert wordpress.com > tracert.txt” minus the quotes then enter.

    You probably won’t see anything happening in the window until you get a new c prompt back because it’s redirecting the output from tracert to a file called tracert.txt. Look at the c prompt. That’ll tell you what folder to look in to find tracert.txt (or you can search using the built in Windows search utility) but it will probably be in C:\Documents and Settings\Your Account Name (for example, C:\Documents and Settings\Kathryn).

    If you’re using Vista, you may have to start the command window as an administrator, I can’t remember, and the folder where the file will get saved will be something different (I don’t feel like booting back to Vista to find out for sure).

    I can’t speak to how you’d do this on a Mac.

    In Linux open up a shell window and at the command prompt type “traceroute wordpress.com > traceroute.txt” and hit enter. It’ll save it in your home directory. It’ll look like this (and very similar in Windows too)

    [kathryn@Galaxy ~]$ traceroute wordpress.com > traceroute.txt
    [kathryn@Galaxy ~]$

    @tellyworth, I can send you the traceroute from my machine that isn’t having connection problems if it would be useful to you.

    It’s easier to copy/paste out of a text file than it will be to do it out of the command window.

    #193994

    Thanks katm
    I will try to do that and will e-mail support the results.I hope it works because honestly,as a blogger, I wanna worry about the contents much more than the slowness of uploading speed and even logging out speed!

    #193995

    tellyworth
    Staff

    katm: no need to send us a good traceroute, thanks. All staff members work remotely so that’s an easy thing for us to check.

    #193996

    forums6789
    Member

    I had this problem once about 2 weeks ago
    It was soooo….. slow
    Just like a server maintaince that I had experinced before

    #193997

    jmck
    Member

    This is what happens to me on bongocelebrity’s site, as well as many pages on wordpress.com: Safari status bar gets to “loading wordpress.com/features/”, completed 20 of 21 items…. and never completes. Page seems intact as far as i can tell. but it is annoying. and gives me some trepidation….

    #193999

    I have already done the traceroute test.I have sent the complete results to WP support.I hope someone will have a look at it or actually will get it because for the past four days I have been writing to support and no one has been getting back to me even to say “yes,we got your e-mail and we are working on it”.

    #194000

    Here is my trace route:

    Tracing route to wordpress.com [72.233.2.57]

    over a maximum of 30 hops:

    1 1 ms 2 ms 2 ms 192.168.0.1

    2 22 ms 20 ms 27 ms sud-lns-1.vianet.ca [66.186.93.1]

    3 22 ms 28 ms 22 ms sudbury-core2-i1-0-0.vianet.ca [209.91.191.237]

    4 22 ms 21 ms 20 ms 67.69.244.5

    5 22 ms 20 ms 20 ms core2-sudbury98_POS11-0.net.bell.ca [64.230.157.197]

    6 24 ms 25 ms 24 ms core4-toronto63_POS1-1_.net.bell.ca [64.230.137.185]

    7 36 ms 42 ms 46 ms core1-chicago23_pos12-0-0.net.bell.ca [64.230.147.14]

    8 37 ms 48 ms 43 ms bx2-chicago23_POS11-0.net.bell.ca [206.108.103.138]

    9 48 ms 36 ms 62 ms sl-gw36-chi-12-0.sprintlink.net [160.81.109.193]

    10 104 ms 39 ms 38 ms sl-gw36-chi-15-0-0.sprintlink.net [144.232.26.65]

    11 51 ms 48 ms 47 ms sl-crs2-kc-0-4-0-2.sprintlink.net [144.232.18.215]

    12 58 ms 62 ms 62 ms sl-crs2-fw-0-4-0-1.sprintlink.net [144.232.19.140]

    13 64 ms 60 ms 60 ms sl-st21-dal-12-0-0.sprintlink.net [144.232.9.194]

    14 62 ms 62 ms 69 ms sl-lodst-128297-0.sprintlink.net [144.228.250.94]

    15 61 ms 61 ms 67 ms 63.164.96.databank.com [63.164.96.62]

    16 64 ms 62 ms 62 ms 63.164.96.databank.com [63.164.96.182]

    17 64 ms 65 ms 64 ms 57.2.233.72.static.reverse.ltdomains.com [72.233.2.57]

    Trace complete.

    #194006

    horseworks
    Member

    I experienced a similar problem….

    I have also posted my issues on a new thread because the trouble seems to be affecting speed, appearance, and functionality.

    I am wondering if it is a ‘web security’ issue of some kind….

    #194008

    tellyworth
    Staff

    bongo: we haven’t replied to your help ticket because we’re replying here.

    Still looking but the 504 error message you sent to help appears to confirm that it’s a failure at your ISP’s proxy server.

    #194009

    Thanks for information tellyworth.It means a lot when you at least know someone has read your support request. I am still struggling though.Does this ISP’s proxy server thing fairly happens only to WP?I do not have any problem with any other websites whatsoever.Only WP!That kinda leaves me dazed.

    #194010

    tellyworth
    Staff

    bongocelebrity: I can only guess. The point of failure and the source of the error message itself is most likely a proxy server operated by your ISP. The error message mentioned a DNS failure – perhaps there’s a problem with their DNS servers which is causing issues only with certain web sites. I’d suggest sending a copy of that error message to their technical support staff.

    #194013

    tellyworth:
    I submitted my traceroute as requested, although it looks messy in the message. Was it of any help in identifying why some of us are having a bad case of the slows. Thanks

    #194014

    tellyworth
    Staff

    computerfella: the problem appears to be a proxy server at your ISP. A traceroute won’t show that. I don’t know what ISP it is, just that it’s an IP address supplied by Bell Canada (probably to a smaller ISP).

    #194015

    ajnewman
    Member

    Hmm… must be a Bell Sympatico problem then… as over the past week my dashboard is slow to be almost unusable. I tried switching templates and disabling various features on the blog. I was about to switch to a plain text template to see if that would solve it, but I see I’m not alone in this. If we’re all coming through Sympatico, it must be a Bell issue (ugh!). I noticed that it is not just on my own blog, but trying to hit any WordPress blog (whether hosted on WP servers or hosted elsewhere with WP software) I can literally go and pour a coffee and come back and it’s still loading. Tonight when writing a post, and adding a comment, both times I timed out waiting for the save function to work and had to go back and do it again. I asked a friend on Rogers Internet to try my blog and he reported the same issues of slow loading – he’s on Windows Vista and I’m on OS X 10.5.2. Perhaps a cross-border thing? It has only been happening since this past weekend… before that it was blazingly fast.

    #194016

    ajnewman
    Member

    Oh, and before I forget this, RSS feeds from WordPress blogs are creepingly slow to load too… on average it takes at least 2 minutes to load RSS feeds on Safari or Firefox. I disabled all the features on my own RSS feeds to see if they would speed up, but they are still slow to load.

    #194017

    tellyworth
    Staff

    ajnewman, it looks like you’re coming through the same proxy server as the others. Best suggestion I have is that you report the problem to your ISP. You can tell them we’ve had 6 or 8 confirmed reports of problems from the same two IP addresses, 67.69.x.243 and 67.69.x.244. (I censored one digit there but whatismyip.com should fill it in for you)

    #194018

    ajnewman
    Member

    tellyworth, thank you!

    I tried that site you mentioned, and my IP is 70.54.X.X, which is pretty much a standard grouping of addresses in my area of the city. But, if we’re all coming through Bell, it is likely a proxy server issue or something in the cross-border circuits. Time to do some more digging. Thanks for the help.

    #194019

    heleneodette
    Member

    it has been soooooooooooo sloooooooowa for weeks
    only when editing/creating a new post
    and when i click on code mode from image mode tab
    it takes for ever and reminds me of the old days when i was low in ram and working in my grafix program when one drops one head on the desk
    saying…….. come oooooooooooooon ….. you’re soooooo sloooowa
    and eventually a few four letter words pop out too – thats what i’ve been doing again
    i have been telling my self it’s because america has woken up slowing the whole system down! as you bloggers get a bloggin
    what about india and china when they find wordpress! aaaaaaaaaaaaaaah
    i’m in south africa

    #194020

    tellyworth
    Staff

    ajnewman: that’s interesting, your IP address shows up differently here. All the original posters on this thread are using those same two IP addresses.

    heleneodette: there is no slowdown on the WordPress.com servers. The problem is somewhere between your computer and here.

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