For Bell Canada Customers WordPress.com too slow to respond?

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  • #194021

    Sorry I can’t help with this at all, just posting this to add another datapoint:

    No problems on my end. I have not noticed anything particularly slow about WordPress in the past 48 hours. (I *did* post an entirely separate complaint that WordPress *STATS* seems to have a glitch this morning — Sitemeter tells me I have had more than 20 visitors in the past 2 hours, some of whom looked at several pages, but WordPress has recorded none of them). But no slow down.

    I use a Mac; usually I use Safari for editing, though sometimes Firefox also. I use patriot.net for email if that makes a difference.

    So this would seem to be consistent with the idea that the problem, whatever it is, lies somewhere along the path between the computers of the users experiencing this problem and WordPress.

    #194022

    Oh, and by the way, I’m in the US and do most of my editing/posting between 7 and 10 pm or so EST (about midnight to 3 am in Greenwich/ UTC). I have made several posts this week and a good 2 or 3 dozen in the past month with no problems (at wecando.wordpress.com)

    #194023

    Tellyworth: I spoke with my ISP (vianet.ca) and they swear they have no filters or anything that would affect just your site and not others. Remember, all our other sites work fine and fast. Vianet used Netspectrum in Sudbury to link to our individual homes via wireless towers. I spoke with Netspectrum and they confirmed they were unaware of anything which would inhibit WordPress and not other sites. PS. Blogger works very fast. :-(

    #194024

    tellyworth
    Staff

    Just a few stab-in-the-dark questions for the Canadians:

    What’s the name of your ISP?

    What are the first 2 digits of your IP address according to http://whatismyip.com/ ?

    Are the forums slow? WordPress.com blogs when logged out? Or just wp-admin when logged in?

    Anyone outside of Canada who is having issues, your problem is not the one being discussed here – please post a separate thread.

    #194025

    Tellyworth:
    IP according to whatismyip.com is: 66.225.179.157
    IP according to Vista Tool Bar Widget is the same.
    Access to the forums and any other part of WordPress is very slow still.

    #194026

    Tellyworth:
    15 seconds to FULLY load http://www.wordpress.com although most of the stuff appeared after 4 seconds.

    15 seconds to FULLY load http://computerfella.wordpress.com

    Hope we can resolve this. Thanks.

    #194027

    Trying this link
    https://en.forums.wordpress.com/topic.php?id=22805&replies=46
    required 15 seconds to load.
    Trying to get to blog stats never finished and left an orange rectangle on the screen with this message displayed:
    strongLoading <../wp-includes/charts/stats-data.php?blog-2966926&page=stats&unit-1&width=670&height=256>time

    #194028

    Trying this link
    https://en.forums.wordpress.com/topic.php?id=22805&replies=46
    required 15 seconds to load.
    Trying to get to blog stats never finished and left an orange rectangle on the screen with this message displayed:
    Loading <../wp-includes/charts/stats-data.php?blog-2966926&page=stats&unit-1&width=670&height=256>time

    #194029

    Took a minute and a half to upload previous post. Arrgggh!

    #194030

    tellyworth
    Staff

    computerfella: for reasons unknown to us your requests to wordpress.com are coming via a proxy server at 67.69.254.243 (or .244 or .245). That proxy server is causing the slowdown. Same goes for all the Canadians posting here.

    We don’t know who runs that proxy server or why only some of your web requests are intercepted by it, just that it’s on an IP address owned by Bell Canada.

    #194031

    I am on Bell Sympatico out of Ottawa and using that lookup gives IP Address 70.51.231.199.
    Wordpress has been almost impossible to load for days. Every other site is fine, repeat, every other site is fine, it is only wordpress. I just read this thread but will phone them tomorrow, don’t expect much joy. I don’t really understand what to do about this problem.

    #194032

    tellyworth
    Staff

    g: you’re coming in via that proxy server also.

    #194033

    jjbks
    Member

    Oh I wondered what was happening, it’s Sympatico and Bell Canada. I have the same problem, and have had for days. It comes and goes on other sites too. I keep thinking it’s my machine, but it’s like being on dial-up some days. The past two weeks or so has been terribly slow.

    I know Sympatico had a problem this week with e-mail being down because of something on MSN–a global outage on Microsoft’s platform there. Maybe it messed up something with Sympatico generally?

    #194034

    jjbks
    Member

    Oh and I just checked my server, it’s 65.93.___.__ so I’m not the same as others. Bell must be all over the place depending on location.

    Maybe it’s a Government Conspiracy to keep Canadians from posting on WordPress? <g>

    #194035

    tellyworth
    Staff

    jjbks: your IP address is showing up as 67.69.254.24x, same as the others.

    What seems to be happening is that only some of your web requests are routed through that proxy (wordpress.com, the other sites you’ve noticed being slow). Requests for other sites including whatismyip.com are not routed through the proxy.

    #194036

    ajnewman
    Member

    tellyworth, just as an update, I have heard back from Bell Sympatico. They claim that there is no issue with their proxy servers at any of the IP addresses that were indicated in this topic. They are pointing the finger back to WordPress. I swear it must be in their script over there (insert name after “there is no problem on our side, the issue must be with…”).

    I’m open to suggestions… pretty obvious I’ll get nowhere with Bell until I can call an inside contact next week to stir the pot enough to make a few people jump.

    #194037

    I now want to agree with WP support guys that there is something happening somewhere with Bell sympatico.I am using a friend’s connection today.He uses Rogers as her ISP..guess what?WP works very fine from this connection.I sent the traceroute results to bell canada..I hope to hear from them today.Something weird if not fishy must be going on somewhere.

    #194038

    tellyworth
    Staff

    bongocelebrity: I don’t think the traceroute results will help because they don’t include the proxy server. Traceroute doesn’t necessarily follow the same path as web traffic. The traceroute posted earlier here looks perfectly normal and shows no evidence of a problem.

    The common point of failure appears to be a proxy server at 67.69.254.243, 67.69.254.244, 67.69.254.245. That IP range is owned by Bell Canada. It’s quite unusual for an upstream ISP to proxy their client ISP’s web traffic so I don’t know why it would affect several retail ISPs.

    I can see that your last forum post came from a Rogers IP address. In all other posts on this thread your IP address has appeared to be one of the 67.69 addresses listed above. Same for the other Canadians here.

    #194039

    tellyworth,
    Thanks for the tech-tips.I will try to update them with the IP information you have given me.Thanks

    #194040

    Tellyworth: Where is WordPress located geographically? I wonder if Bell uses different servers for different locations, ie., Europe vs North America.

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