WP.com not WP.org

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  • #269930

    rosclarke
    Member

    I know it’s been suggested before, but since everything’s been changing round here lately, I thought I’d try again.

    Please, please can we have some more obvious way of distinguishing the WP.com forums from the WP.org forums. I know there is the sticky thread which is great, but hardly anyone reads it before posting. And lately there have been a LOT of posters in the wrong place. I just checked the WP.org forum page and there’s nothing over there that even tells people WP.com exists, so it’s not surprising that so many WP.org users end up here without knowing the difference.

    I really think that it would help to have something more visually arresting on the forum page (that you don’t have to click on to read) to make it clear that this is not the WP.com forum, and maybe even a direct link to the WP.org forum. Also, it would be great if the two sites didn’t look so similar – different colour scheme perhaps? – so that it would be easier for people to tell that they were in the wrong place.

    #270095

    Although nothing happened when this came up last time, I have to agree. Something needs to at least be tried.

    #270108

    mark
    Staff

    http://wordpress.org and http://wordpress.com look very different to me, especially the forums.

    The help links inside all wordpress.org blogs lead to wordpress.org.
    If a wordpress.org user ends up there then if they have an issue I don’t see why they come here – over there it’s called Support but here it’s the Forum.

    I don’t know what we can do apart from a long warning which would still be ignored.

    #270112

    vivianpaige
    Member

    How about something across the top, right next to the WordPress.COM logo, that says IF YOU ARE SELF-HOSTED, CLICK HERE!

    Seriously, we need something that cuts down on the amount of .ORG users that are posting questions here. And what we have isn’t working.

    #270121

    rosclarke
    Member

    Seriously Mark, you think they look very different? Because to me they look like one is a slightly amended version of the other. The colour schemes are the same, the layout has a lot of similarities, the logo is the same. I can think of a hundred ways they could be made to appear instantly different.

    Why not just have a button in some bright colour, up at the top of the forum page, that says ‘Self-hosted WordPress bloggers click here’? And sure, not everyone would, but it would cut down on at least some of the traffic.

    And I also think (though I don’t know if you have any say over this) it would help if the ‘Getting Started’ link at WP.org at least mentioned the existence of WP.com blogs, so that people were aware that there are two different systems.

    #270122

    rosclarke
    Member

    If a wordpress.org user ends up there then if they have an issue I don’t see why they come here – over there it’s called Support but here it’s the Forum.

    Well, they definitely do end up here. My guess is they never get to wordpress.org in the first place. They google wordpress and get linked to wordpress.com. So we could make it easier for them to get from here to there.

    #270128

    rosclarke
    Member

    Actually, now that I think about it, I’m not sure I understand the rationale for keeping the two products so closely brand-linked. Since the service provided is so vastly different, and the technical support and so on is all separate, is there a reason why both have the same brand (name, logo, etc.)?

    #270132

    teck07
    Member

    I agree something needs to be done.

    I think the link idea is great. :)

    #270133

    vivianpaige
    Member

    If a wordpress.org user ends up there then if they have an issue I don’t see why they come here – over there it’s called Support but here it’s the Forum.

    You know what? I just went over there and looked and guess what the link at the top says? Forums, just the same as it does here.

    I have to agree with rosclarke here – it would seem to me that the two should not be so closely linked. There are enough differences that they shouldn’t use the same name.

    Heck, not only do we have the issue of them ending up over here, but we are constantly explaining to folks who are hosted here why they can’t do things they see on .ORG blogs.

    #270144

    rosclarke
    Member

    <i>Heck, not only do we have the issue of them ending up over here, but we are constantly explaining to folks who are hosted here why they can’t do things they see on .ORG blogs. </i>

    Exactly! People see ‘wordpress’ and don’t look any further. Leads to lots and lots of frustration and I’m struggling to see what benefit it has.

    #270238

    mark
    Staff

    This is not being ignored – Alex saw this last night and something to help address this should be in place very soon.

    #270239

    rosclarke
    Member

    Great! Thanks so much.

    I’ve been starting to tag posts with WP.org just to get a sense of how many there are.

    #270241

    justjennifer
    Moderator

    That’s Good News! Unfortunately, there are also so very many abandoned threads where we never do know in the end if the OP were COM or ORG users…

    #270252

    vivianpaige
    Member

    Good news, indeed! And rosclark, I like the tag idea.

    #270296

    teck07
    Member

    Great news Mark, This is why WordPress, Rocks because you guys listen to your members.

    Thanks you rosclarke, for starting this thread to grab staffs attention. :)

    #270411

    justjennifer
    Moderator

    Any news on this yet?

    #270419

    vivianpaige
    Member

    Just wanted to post in this thread something I put in another thread as a possible idea on helping with this problem.

    At the minimum I’d like to see the post box when you start a thread have as a required field the blog to which the question applies. Seems to me that would be easy to implement.

    Just look at the number of posts that we have had since we started using the wp.org tag https://en.forums.wordpress.com/tags/wporg And that’s not all of them, just the ones we managed to tag

    #270420

    justjennifer
    Moderator

    (And doesn’t include the abandoned threads where the OP never returned to answer if their blog was COM or ORG, which is also no small number.)

    #270421

    mark
    Staff

    vivian – that is what is intended. I think Alex is doing this but he has been incredibly busy on other work. It will get done though.

    #270422

    vivianpaige
    Member

    Glad to know that great minds thing alike! And hopefully, Alex will get to this soon.

    And since he’s working on it – perhaps when the blog url is entered, you can do a check to see if it is a wp.com-hosted blog and if not, immediately give the poster a message “sorry, your blog is not hosted at wordpress.COM. Please post your question at http://wordpress.ORG/support” or something like that and not even accept the question. That would really make things easier around here.

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