Wrong email used to create account

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  • #3059883

    janiqueag
    Member

    I can’t login to my wordpress account.

    I must have spelt my email incorrectly when I registered my account. I cannot sign in because it’s also saying my password is incorrect.

    Can you help me to correct my email address as soon as possible?

    The URL is jcgayle.wordpress.com.

    #3060014

    kokkieh
    Staff

    Hi there,

    We cannot change the email address for a completely different account based on your claim that you made a spelling error, especially as the email address connected to that account appears to be valid and all the password reset emails we’ve recently sent to that address are being delivered successfully.

    Please log out of this account, and try resetting your password using the username, jcgayle. That will send an email to the correct address.

    If you don’t receive the email at any email address you own, and it’s not in Spam or some other filter, please fill out our Account Recovery form, as that’s the only way to regain access to an account. We cannot help you regain access to another account via the forums.

    https://en.support.wordpress.com/account-recovery/

    #3060094

    janiqueag
    Member

    The only way to use this forum is to sign into an account. I created this account just to get support in getting into my actual account.

    I have not received any emails for the account associated to jcgayle.wordpress.com, including the 1st validation one, and all of the password reset emails. This is what led me to believe I must have spelled my email incorrectly. If you are claiming all of the emails are being sent successfully, than can you please confirm with me what email I originally used.

    If you are unable to confirm my email, please direct me to where and how I can.

    I have checked all inbox’s and spam folders for every email I own and I do not have a single communication from when I created the account on November 30th.

    This includes:

    (email redacted)
    (email redacted)
    (email redacted)
    (email redacted)
    (email redacted)

    I have already attempted to use the Account Recovery form but as I didn’t get a validation email, have not made any upgrades or purchases and did not add 2 factor authentication; the form is very unhelpful.

    It is compulsory that I use the jcgayle.wordpress.com for my URL and I would prefer to get into that account as I have unpublished content that I would prefer not to rewrite. However, if there is absolutely no way to get into this account I would like it deleted so that I can use the URL on this account.

    Please advise the best next steps.

    #3060208

    kokkieh
    Staff

    For security reasons I cannot confirm which email address is being used for that account. Please try searching the inboxes for “(email redacted)”. Also try adding that email to your contacts, and then try requesting a login link or a password reset again.

    However, if there is absolutely no way to get into this account I would like it deleted so that I can use the URL on this account.

    We cannot delete a site in another account under any circumstances, and in any case, deleting a URL removes it from our system and it cannot be re-used again. So the only way to use that address is to regain access to the account that owns it.

    #3060237

    janiqueag
    Member

    Can you please re enter the redacted email with spaces between.

    #3060252

    kokkieh
    Staff

    Sorry about that. It’s donotreply[at]wordpress.com

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