Wrong notifications!

  • Author
    Posts
  • #978003

    ejbron
    Member

    Hi,

    I have got my one blog with the possibility tot comment with a nickname. Since a few days I don´t get any comments with nicknames but as follows: “(email redacted)”
    What´s the problem and can somebody help me please to get my notifications with nicknames back!?

    http://www.ejbron.wordpress.com
    Blog url: http://ejbron.wordpress.com/

    #978332

    pcrumm
    Member

    Hey there!

    Last week, we fixed a bug that caused some comment notification emails to have a generic sender name. I’m sorry for any inconvenience this may have caused; the good news is everything is functioning properly again! :)

    Please let me know if I can be of any further assistance.

    Cheers!

    #978338

    ejbron
    Member

    Hi pcrumm

    I´m sorry to say so, but I still get general notifications, named “(email redacted)” instead of the nicknames from the commenters on my blog.

    Please, can you look into it again!!??

    Kind regards,

    E.J. Bron

    #978352

    pcrumm
    Member

    Hey there E.J.,

    This issue is still present for some administrator notification emails. We’re aware of the issue; things should return to proper soon.

    Please let me know if I can be of any further help.

    Best,
    P.

    #978357

    ejbron
    Member

    Hi pcrumm

    Thank you for reacting so quickly. I can´t wait that things return to proper soon!

    Best regards,

    E.J. Bron

    #978370

    ejbron
    Member

    Hi pcrumm

    Things still didn´t return to proper. It already lastst 3 weeks now.
    I still get the same notifications from all of my commenters: “(email redacted)” in stead of notifications with their nicknames!

    I hope the problem will be solves very soon now!

    E.J. Bron (www.ejbron.wordpress.com)

    #978394

    ejbron
    Member

    Hi pcrumm

    Untill now I didn´t hear from you. I still have the same problem on my website with this wrong administrator notification mails “(email redacted)”.
    I think it is about time now to fix this problem once and for all!

    Best regards,

    E.J. Bron (www.ejbron.wordpress.com)

    #978395

    macmanx
    Staff

    They actually should be coming from comment-reply@ now, as this facilitates replying to comments via email.

    Do you mean that your email application is not properly displaying the name?

    #978396

    ejbron
    Member

    Hi macmanx,

    Yes, all the comments commenters make on my blog have got the same name, in stead of their nick names. This lastst already one month and for me as the administrator it is impossible to see who is reacting, because all the notifications have the same name: “(email redacted)”. I have to open every comment seperately to see who is commenting.

    Kind regards,

    E.J. Bron

    #978397

    macmanx
    Staff

    Are you using Thunderbird as your email client? If so, some of our users ran into a bug with Thunderbird where it was just applying the name from the first-received email from comment-reply@ to all emails from comment-reply@.

    #978398

    ejbron
    Member

    No, I use gmail

    #978399

    macmanx
    Staff

    Hm, that should be displaying the names. Are you sure these are comments and no pingbacks or reblogs?

    #978400

    ejbron
    Member

    Very sure!

    All my mails come in normally, only the comments on my blog don´t

    #978401

    macmanx
    Staff

    Hm, that is very odd. By any chance, have you added the comment-reply@ address to your Contacts?

    #978402

    ejbron
    Member

    No, I didn´t!!!

    #978404

    ejbron
    Member

    So when can I expect a final solution of this very irritating problem Macmanx?

    Kind regards,

    E.J. Bron
    (www.ejbron.wordpress.com)

    #978405

    macmanx
    Staff

    We’re looking into this, but I can’t say when we’ll have a solution.

    #978406

    ejbron
    Member

    Thank you very much!! I hope for the best! :)

    #978408

    ejbron
    Member

    @macmanx

    Tip: The wrong notifications only appear in my gmail-inbox. In the section “statistics” > “reactions” the comments appear as they should, nickname + mailadress and comment

    #978409

    macmanx
    Staff

    Yeah, I think it’s fetching the name from previous emails (before the names disappeared). We’re working on this now.

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