You cannot cancel this domain because of an internal error. Support has been not

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  • #1749453

    mmf002
    Member

    I keep getting this error every time I try to cancel my domain registration. I purchased a domain a day ago but I wish to cancel it now. It is my understanding that WordPress will refund me the full cost of the registration if I cancel or notify them within two days. I’ve emailed WordPress several times but no one has responded. Every time I tried canceling through my dashboard in My Upgrades, I get this error message.

    The blog I need help with is tritonhub.wordpress.com.

    #1749585

    mindelson
    Member

    Hello,
    I’ll tag this for staff attention. Please subscribe to this thread so you’ll know when they assist you. Staff is backlogged and works through threads in chronological order. The best thing to do is be patient, and know that they’ll take care of you as soon as they are able.

    Have a good day! =)

    #1749643

    kardotim
    Member

    It seems the domain has been canceled and refunded as requested. Please let us know if you need any further assistance!

    #1749685

    mrsdamn
    Member

    Hi there I have the same issue on zygomaticfiend.wordpress.com I have tried to cancel over the last few days and it comes up “You cannot cancel this domain because of an internal error. Support has been notified.” but I have yet to have the issue resolved at all. It’s frustrating because as I post new posts it automatically is posting them at zygomaticfiend.com not zygomaticfiend.wordpress.com and is publicizing them at the old domain also, which in turn leads my readers to the page that then comes up with “this person needs to renew their domain” when really I have requested it cancelled but WordPress has not followed through.

    #1749686

    kardotim
    Member

    @dustynrumble The domain has now been removed.

The topic ‘You cannot cancel this domain because of an internal error. Support has been not’ is closed to new replies.