you keep ignoring me

  • Author
    Posts
  • #827987

    joewade
    Member

    I emailed you. I paid for a package on the wrong website ten days ago. I bought the exact same package for the other website. I want the other package removed and my money credited to my card. Why don’t you have a customer support number? I thought this was the good company, the professional one.

    The blog I need help with is thelitwade.com.

    #828127

    justpi
    Member

    Hi,
    This is a peer-to-peer support forum: you’re mostly talking to experienced fellow bloggers volunteering, not to WP representatives.

    The preferred route for contacting WP staff is the Support contact form:
    http://en.support.wordpress.com/contact/
    Before contacting them this way, check your spam folder.

    #828130

    raincoaster
    Member

    You didn’t email me. Next time enclose a twenty dollar bill.

    #828145

    davidderrick
    Member

    But if you use the Support form, you are unlikely to get a reply. That’s a statistical fact.

    #828146

    raincoaster
    Member

    You missed the detail that he paid. If you pay, you get staff attention.

    #828152

    davidderrick
    Member

    I pay and I don’t. What I am I doing wrong?! Should I identify myself in some way?

    #828154

    raincoaster
    Member

    If you have a problem with an upgrade you’ve paid for, say that.

    #828162

    1tess
    Moderator Emeritus

    @raincoaster,

    I (politely) spammed your (humorous but) unnecessary $20 comment.

    #828163

    1tess
    Moderator Emeritus

    @davidderrick

    If you have a problem with an upgrade you’ve purchased, then please contact Support directly: http://en.support.wordpress.com/contact/

    #828164

    1tess
    Moderator Emeritus

    @joewade

    As justpi noted, you must contact Support for a refund. We volunteers cannot help you.
    http://en.support.wordpress.com/contact/

    If you have already done so but have not yet received a reply, check the spam folder on your email—sometimes messages are mistakenly spammed.

    #828184

    justpi
    Member

    @davidderrick:

    if you use the Support form, you are unlikely to get a reply. That’s a statistical fact.

    a) A reply to a privately sent mail will take longer than a reply to a ticket submitted via the Support contact form.
    b) How many users do you have “statistics” for? In my experience you always get a reply, just not as fast as you used to.

    #828186

    davidderrick
    Member

    Well, in my experience, asking sensible stuff that is not relevant on the forums, not.

    #828190

    1tess
    Moderator Emeritus

    The key answer to the OP’s question has been answered:

    • If one has a problem with a paid upgrade, including the need for a refund or the need to correct a mistake, then one must contact support to put in a support ticket.
      http://en.support.wordpress.com/contact/
    • wait for an answer
    • meanwhile check email spam filter (just in case)
    • note: don’t repeatedly send support tickets because that moves your answer farther down the queue
    • volunteers in the forums can neither make refunds on upgrades nor ameliorate “shoddy” service

    All that said, I’ll close this topic because that is all that can be done here.

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