Zone file refresh?

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  • #798171

    grandjill
    Member

    I redirected my DNS servers to point to wordpress (godaddy confirmed that this was done correctly) and said that wordpress needs to do a zone file refresh. How do I go about doing this? Any help would be much appreciated. Thanks!

    The blog I need help with is iquitmyjobtotravel.com.

    #798298

    airodyssey
    Member

    Hi. I never heard of a zone file refresh (only a “zone record”, and only for certain types of domain names).

    This may require staff intervention, but surely they’ll need to know what domain name you are talking about. So, what domain name is it?

    #798300

    grandjill
    Member

    iquitmyjobtotravel.com

    #798304

    grandjill
    Member

    what is the best way to get ahold of wordpress? I don’t have any experience with their customer service and would really like to get this figured out asap.

    #798305

    airodyssey
    Member

    I already tagged this thread so that staff takes a look. If you prefer to contact them directly, use this form.
    http://en.support.wordpress.com/contact/

    #798307

    airodyssey
    Member

    Obvious question but still… you DID purchase the Domain Mapping upgrade, right?
    http://en.support.wordpress.com/domain-mapping/map-existing-domain/

    #798308

    grandjill
    Member

    the $12 one, yea

    #798309

    grandjill
    Member

    basically i was having godaddy host the site before and now am trying to transfer it to wordpress (while still having godaddy register the domain)

    #798315

    auxclass
    Member

    If you did the name server change an hour ago you need to wait a bit – it looks like the name server update has not migrated very far it can take 24 to 72 hours for internet changes to migrate to the far corners of the internet

    You have a plain .COM so you should not need a zone record

    http://www.whatsmydns.net/#NS/iquitmyjobtotravel.com

    #798319

    grandjill
    Member

    It hasnt been the full 72 hours yet, but it has been about 52. How do i check the migration?

    #798321

    auxclass
    Member

    The link I gave you above

    #798378

    grandjill
    Member

    Why would it be taking so long for the DNS to update? Its been nearly 3 full days and my site is still only “working” in Seattle and Paris. It has been this way for over 24 hours that I am aware of (maybe longer).

    #798381

    auxclass
    Member

    The updates or lack of it does not make any sense to me nor does the “zone file refresh” since you don’t need a zone record here – as noted above you should ask the staff for help – and this thread has been flagged for their attention.

    #798383

    grandjill
    Member

    I submitted a request early yesterday morning. How long does it usually take for them to respond / resolve the problem? It would suck, but if i have to I’ll go back to godaddy hosting because I need to have this website up and running within the next couple of days and I’ve already been dealing with this since Wednesday…

    Thanks for your help!

    #798405

    macmanx
    Staff

    A .com domain shouldn’t need a zone record, but I have manually set one for you.

    The domain is basically redirecting to the Dashboard, which doesn’t make any sense. Something weird is going on on GoDaddy’s end.

    You might want to take make sure that you don’t have any additional forwarding, masking, or other DNS rules set at GoDaddy, just have the nameservers set.

    #798408

    grandjill
    Member

    All I have set on godaddy is the 3 wordpress ones.

    Nameservers: (Last update 1/11/2012)
    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    I talked to godaddy and they claim its a wordpress issue. Any other things I can try?

    #798410

    macmanx
    Staff

    Oh, I see the problem here.

    You purchased a Site Redirect upgrade, not a Domain Mapping upgrade. Would you like me to cancel and refund your Site Redirect so you can purchase Domain Mapping?

    (time for my morning coffee)

    #798412

    grandjill
    Member

    Does that mean that I get rid of godaddy? If thats what I was supposed to do, or would make this a lot easier, that would be great. The site is up right now though.

    I’m obviously new to this so thank you for your help!

    #798413

    macmanx
    Staff

    No, that just means that you purchased the wrong upgrade.

    I just canceled and refunded your site redirect upgrade (which is designed to point your WordPress.com blog to an external site) so now you can purchase a domain mapping upgrade (which is designed to direct a domain name to your WordPress.com blog).

    #798414

    grandjill
    Member

    ok, i think i got it now

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