Shaun is CEO of The Belding Group of Companies. It's divisions include Belding Training - an award-winning customer service training company and RetailTrack Mystery Shopping. For over 25 years, He has been helping companies around the world stand out in customer experience. Shaun is a globally acclaimed keynote speaker on customer service, customer experience and leadership. He is author of five books on customer service, leadership and workplace performance. He has worked internationally with hundreds of world-class companies including, Bell, American Express, Novartis, Budget Car & Truck Rentals, Gold's Gym, Canadian Tire Corporation, Timberland, BP Energy, Vodafone and more. Shaun's company is known for its results-driven Outstanding Customer Service training programs, and Outstanding Leadership training programs. It's Outstanding Internal Customer Service training sets the standard for achieving positive workplaces. Shaun's is known for his engaging, funny and inspirational keynote speaking style which earns rave reviews around the world.
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